新たなAI Control Towerとセキュリティ製品を発表 ServiceNowは、企業がAIエージェントをアイデンティティ、コンテキスト、セキュリティ管理で統治できるよう支援するAI Control Tower、Context Engine、Shift Zeroを発表した。これらの製品はプラットフォームを深化させ、企業がAIワークフローを採用するにつれて新たな収益源を開く。
ServiceNowは、インフラ要件なしで1日以内に導入できる会話型AIネイティブのサービスデスク「Flow by ServiceNow」を発表し、同社株は前場に3.9%上昇した。同社のプレスリリースによると、この単体提供のサービスはSlackやMicrosoft Teamsなどのチャットアプリ内で直接動作し、企業チームが自然言語を使って反復的なワークフローを自動化できるようにする。ServiceNowによると、新規顧客は事前のプラットフォーム前提条件なしでこのツールを利用でき、既存のAIティア顧客は従量課金制を通じて導入できる。今回の投入は、企業が複雑なエンタープライズソフトウェアを導入する前に、機敏なAIネイティブの競合他社がサービスデスクのボリュームを奪うリスクに対処し、これまで本格的な導入のリソースを持たなかった中堅市場の顧客を取り込むことを狙ったものだ。当初の急騰後、株価は135ドル90セントまで落ち着き、前日終値比1.4%高となったが、ServiceNowは年初来で7.8%下落し、2025年10月の52週高値189ドル26セントを28.2%下回っている。
Artificial Intelligence › Agentic AI & Autonomous Workflows ▲Competition
Artificial Intelligence › AI Applications & Copilots ▲Competition
NOW · Technology · Positive ServiceNow launched Flow, a conversational AI-native service desk deployable in a day, a new product development for the company.
Artificial Intelligence › AI Applications & Copilots ▲Demand
BRZE · Capital · Positive Oppenheimer names Braze a top software pick, citing attractive risk-reward and durable data/workflow advantages.
MSFT · Capital · Positive Oppenheimer names Microsoft a top software application pick, highlighting accelerating platform demand and over $1B in AI revenue.
NOW · Capital · Positive Oppenheimer names ServiceNow a top pick, citing best-in-class growth, cash flow, and over $1B in AI revenue.
Cybersecurity & Digital Trust › AI Security & Agent Guardrails ▲Technology
Artificial Intelligence › Agentic AI & Autonomous Workflows Competition
Reco (Recolabs Inc.) · Demand · Positive Reco announced a partnership with ServiceNow to bring its AI agent security and 170+ posture checks to ServiceNow's platform.
NOW · Demand · Positive Reco's integration extends AI agent security and posture checks to the ServiceNow AI Platform, adding security value for ServiceNow customers.
Artificial Intelligence › Agentic AI & Autonomous Workflows ▲Demand
Cloud & Digital Infrastructure › Horizontal SaaS ▲Demand
Artificial Intelligence › AI Applications & Copilots Competition
NOW · Capital · Positive ServiceNow raised its 2026 subscription revenue midpoint to $15.77 billion after Q2 subscription revenue rose 24.5% year over year.
NOW · Demand · Positive Net new annual contract value outperformance, 50 large Technology Workflows deals, and a 98% renewal rate drove the raise.
CRM · Competition · Negative Salesforce's Agentforce IT Service is cited as intensifying competition against ServiceNow.
MSFT · Competition · Negative Microsoft's Agent 365 and 365 Copilot are cited as intensifying competition against ServiceNow.
ACN · Demand · Positive ServiceNow expanded its Accenture relationship, a partner-driven demand development for Accenture.
AMZN · Demand · Positive ServiceNow surpassed $1 billion in AWS Marketplace transactions, indicating demand flowing through Amazon's cloud marketplace.
Artificial Intelligence › AI Applications & Copilots Competition
TEAM · Capital · Negative Atlassian guided fiscal 2027 subscription ARR growth to slow to 18% from 23% on macro, fiscal policy, and geopolitical caution.
TEAM · Demand · Positive Atlassian cloud revenue rose 31% to $1.2B on strong cross-sell, seat expansion, and Teamwork/Service Collection adoption.
CRM · Competition · Neutral Salesforce's Agentforce ARR exceeded $1.5B, up 240% YoY, cited as stiff competition for Atlassian.
NOW · Competition · Neutral ServiceNow's AI annual contract value crossed $1B and is expected to exceed $1.5B by end-2026, cited as competition for Atlassian.
Cloud & Digital Infrastructure › Horizontal SaaS Capital
Cloud & Digital Infrastructure › Enterprise Data Storage Systems Competition
Cloud & Digital Infrastructure › Data Platforms & Analytics Competition
Artificial Intelligence › Agentic AI & Autonomous Workflows Capital
Artificial Intelligence › AI Tooling, Data & MLOps Competition
NTNX · Capital · Neutral Bridgewater opened a new ~$51M position in Nutanix per its 13F filing, an investor/valuation event.
NTNX · Demand · Positive Nutanix added more than 3,000 new customers and is winning business from customers leaving Broadcom's VMware after price increases and licensing changes.
NOW · Capital · Neutral Bridgewater opened a new ~$63M position in ServiceNow per its 13F filing, an investor/valuation event with no company-specific operational development.
ServiceNowは、AI Control Tower、Context Engine、Shift Zeroと呼ばれる新しいAIガバナンスおよびワークフローセキュリティツールを発表した。これらの製品は、統合されたアイデンティティ、コンテキスト、サイバーセキュリティ制御によって企業がAIエージェントを管理できるよう支援することを目的としている。ServiceNowは、企業が業務全体でAI駆動のワークフローを拡大する中、安全な自動化、アクセス管理、コンプライアンスのニーズに対応しようとしている。ServiceNowは、大規模組織が部門をまたいでデジタルワークフローを管理できるよう支援するクラウドソフトウェアを提供しており、これらの新しいAIガバナンスツールは、北米やその他の世界地域の顧客向けにITチケット、人事リクエスト、運用承認をすでに処理しているシステムに直接組み込まれる。
NOW · Technology · Positive ServiceNow launched new AI governance and workflow security products (AI Control Tower, Context Engine, Shift Zero) for enterprise AI management.
ELMT · Capital · Positive Elmet announced a $450 million committed investment from the U.S. Department of War to accelerate domestic tungsten manufacturing.
RUM · Demand · Positive Rumble surged as much as 28% after Anthropic agreed to a $13.7 billion computing contract with the company.
SRRK · Regulation · Positive FDA approved ISEMBYLD (apitegromab-mstn) as the first muscle-targeted treatment for spinal muscular atrophy, ahead of the PDUFA deadline.
AZN.LSE · Technology · Negative AstraZeneca said its Phase 3 SERENA-4 trial of camizestrant failed to show a statistically significant result.
OLMA · Technology · Negative Olema slid 15.1% after AstraZeneca's Phase 3 SERENA-4 trial of camizestrant failed to show statistical significance.
NVDA · Competition · Negative Nvidia fell more than 2% premarket after AI executives called for slowing model development.
Cloud & Digital Infrastructure › Horizontal SaaS ▲Demand
Artificial Intelligence › Agentic AI & Autonomous Workflows Competition
TEAM · Demand · Positive AI and the Teamwork Graph are top reasons customers cite for cloud upgrades, with Teamwork Collection customers having 4-5x more paid seats and ~$14B of opportunity in the existing base.
TEAM · Technology · Positive Teamwork Graph surpassing 200 billion objects and delivering up to 44% more accurate AI answers with 48% fewer tokens strengthens Atlassian's AI product offering.
CRM · Competition · Neutral Mentioned only as a competitor whose Agentforce ARR exceeded $1.5B, up 240% YoY, in the context of Atlassian's competitive landscape.
NOW · Competition · Neutral Mentioned only as a competitor whose AI annual contract value crossed $1B and is expected to exceed $1.5B by end-2026.
Artificial Intelligence › Agentic AI & Autonomous Workflows ▲Demand
Cybersecurity & Digital Trust › Security Operations (SIEM/SOAR/XDR/MDR) ▲Competition
Cybersecurity & Digital Trust › Identity & Access Management Competition
Artificial Intelligence › AI Applications & Copilots ▲Demand
Cybersecurity & Digital Trust › Data Security & Cyber Resilience Competition
NOW · Demand · Positive ServiceNow's AI business grew ninefold in nine months, agents generated $1B in value, CRM crossed $2B ACV, and Starbucks is converting 4,000+ locations to its Customer Service Management.
NOW · Technology · Positive ServiceNow outlined its AI Control Tower platform integrating agents, data, identity, security and workflows, and broadened its security platform via the Armis and Veza acquisitions.
ニューヨーク株式市場のダウ平均株価は火曜日(9月8日)、600ドル以上下落して取引を終えた。中東情勢の緊迫化が激しさを増す中、原油価格の高騰が市場を圧迫した。投資家は、米連邦準備制度理事会(FRB)の金利動向を探るため、今週発表されるインフレ指標に注目している。ダウ工業株30種平均は52,786.07ドルで終了し、前日比628.18ドル(1.18%)安となった。S&P500種指数は7,673.52ドルで終了し、45.08ドル(0.58%)安。ナスダック総合指数は26,421.41ドルで終了し、85.58ドル(0.32%)安となった。WTI原油先物は1.7%上昇した。イランが支援するイエメンのフーシ派反政府勢力が、米国の同盟国であるサウジアラビアのエネルギーインフラを攻撃し、70人以上の負傷者が出たことで、中東戦争が長期化し、世界の石油供給に影響を及ぼすとの懸念が高まった。一方、米10年国債利回りは4.796%まで上昇。国債利回りの上昇により借入コストが高まり、リスク資産への投資意欲が減退した。S&P500種の11セクターのうち8セクターが下落し、ヘルスケアが2.55%安と下落を主導し、金融が1.43%安で続いた。一方、エネルギーが1.01%高と最も上昇し、公益事業が0.85%高で続いた。S&P500種のソフトウェア・サービス株は1.4%下落し、2日連続の下落となった。Intuitは4.14%安、Salesforceは3.9%安、ServiceNowは5%安となった。OpenAIが最新のAIモデル「GPT-6 Astra」を発表し、これまでで最も強力で高性能な主力モデルと位置付けたことが背景にある。Argent Capital Managementのアナリストは、OpenAIによるGPT-6 Astraの発表により、AI技術がソフトウェアビジネスを破壊する可能性があるとの新たな懸念が生じ、以前からの傾向が再び浮上したと指摘する。すなわち、半導体株やデータセンター投資の恩恵を受ける銘柄は好調だが、ソフトウェア株は低迷している。Intelは9%高、Qualcommは3.2%高となった。AmazonとカスタムAIチップ開発で合意したためだ。Appleは1.2%安となった。新CEOジョン・ターナスの下で最新スマートフォンを発表する前日で、同社は本日(9月9日)、カリフォルニア州クパチーノのApple Parkで「Surprise and Shine」をテーマに新製品発表イベントを開催する。暗号資産関連株は、ビットコイン価格が80,000ドルを割り込んだことを受けて下落。Coinbaseは3.1%安、MicroStrategyは4.4%安となった。投資家は、FRBの金利方向の手掛かりを求めて、今週発表される米インフレ指標に注目している。米労働省は木曜日(9月10日)に生産者物価指数(PPI)、金曜日(9月11日)に消費者物価指数(CPI)を発表する予定だ。アナリストは、8月のCPIが前年同月比3.4%上昇すると予想している。7月も3.4%上昇していた。食品とエネルギーを除くコアCPIは、8月に前年同月比2.4%上昇すると予想されており、7月は2.5%上昇だった。CMEグループのFedWatchツールによると、投資家は9月15〜16日の会合でFRBが0.25%の利上げを行うとの見方に60%の確率を織り込んでいる。
Artificial Intelligence › Agentic AI & Autonomous Workflows ▲Competition
Cloud & Digital Infrastructure › Horizontal SaaS ▲Competition
Artificial Intelligence › AI Applications & Copilots ▲Demand
PLTR · Demand · Positive Palantir expanded its alliance with PwC US to build an AI-native deals platform on Foundry and AIP, a concrete customer/partner deal.
PricewaterhouseCoopers US · Demand · Positive PwC US expanded its alliance with Palantir to build an AI-native deals platform on Foundry and AIP.
CRM · Demand · Positive Salesforce gained 3% amid the sector-wide rally sparked by Palantir's PwC AI alliance, though no company-specific development is cited.
NOW · Demand · Positive ServiceNow climbed 5% as part of the sector-wide software rally tied to Palantir's PwC deal, with no ServiceNow-specific news.
Artificial Intelligence › Agentic AI & Autonomous Workflows Competition
Cloud & Digital Infrastructure › Horizontal SaaS Competition
Serval · Technology · Positive Serval launched Catalyst, an AI platform automating IT workflow creation, a major product development.
NOW · Competition · Negative Serval's Catalyst directly competes with ServiceNow's IT workflow automation, potentially threatening its market position.
Moveworks · Competition · Negative Moveworks, acquired by ServiceNow, faces competition from Serval's new AI platform in IT automation.
Mercor · Demand · Positive Mercor onboarded over 4,000 experts using Catalyst, showing successful adoption.
Ramp · Demand · Positive Ramp used Catalyst to build workflows 50% faster, indicating adoption and benefit.
Artificial Intelligence › Agentic AI & Autonomous Workflows ▲Competition
Cloud & Digital Infrastructure › Horizontal SaaS ▲Competition
NOW · Demand · Positive Expanded partnership with Tech Mahindra to scale AI deployments, with ServiceNow AI surpassing $1B ACV and targeting 30% of ACV by 2030.
Tech Mahindra Limited · Demand · Positive Expanded partnership with ServiceNow to help enterprises scale AI initiatives, leveraging Tech Mahindra's industry expertise.
CRM · Competition · Negative ServiceNow's expanded partnership strengthens its competitive positioning against Salesforce in enterprise AI.
MSFT · Competition · Negative ServiceNow's expanded partnership strengthens its competitive positioning against Microsoft in enterprise AI.
Artificial Intelligence › Agentic AI & Autonomous Workflows Competition
Cloud & Digital Infrastructure › Horizontal SaaS ▲Competition
Artificial Intelligence › AI Applications & Copilots ▲Technology
Tribal (enterprise AI platform) · Technology · Positive Tribal launches new AI Builder platform with ServiceNow integration, marking a product development milestone.
NOW · Demand · Positive Partnership with Tribal expands ServiceNow's AI platform capabilities, potentially increasing adoption and usage.
Cybersecurity & Digital Trust › AI Security & Agent Guardrails ▼Supply
Artificial Intelligence › AI Tooling, Data & MLOps ▼Supply
LSEG.LSE · Supply · Negative London Stock Exchange Group is listed among potentially affected organizations, risking exposure of credentials and source code.
SIE.XETRA · Supply · Negative Siemens is named as potentially affected, with risk of credential and source-code exposure from the compromised LiteLLM.
VOD.LSE · Supply · Negative Vodafone is identified as potentially impacted by the AI supply chain incident, with possible exposure of credentials and secrets.
VOW.XETRA · Supply · Negative Volkswagen is listed among potentially impacted organizations, facing potential exposure of credentials and development secrets.
ZS · Supply · Negative Zscaler is named as potentially impacted by the LiteLLM supply chain compromise, with exposure of credentials and secrets.
005930.KO · Supply · Negative Samsung is listed as potentially impacted by the LiteLLM supply chain compromise, with exposure of credentials and source code.
Cybersecurity & Digital Trust › Security Operations (SIEM/SOAR/XDR/MDR) Competition
Artificial Intelligence › Agentic AI & Autonomous Workflows ▲Competition
NOW · Technology · Positive ServiceNow launches six new Autonomous Security solutions under Shift Zero, integrating acquired tech from Armis and Veza.
Armis Security · Demand · Positive Armis technology is integrated into ServiceNow's new security solutions, potentially increasing adoption and demand for Armis products.
Veza · Demand · Positive Veza technology is integrated into ServiceNow's new security solutions, potentially increasing adoption and demand for Veza products.
Artificial Intelligence › Agentic AI & Autonomous Workflows ▲Demand
Artificial Intelligence › AI Applications & Copilots ▲Demand
Cloud & Digital Infrastructure › Horizontal SaaS Technology
NOW · Demand · Positive Night View Capital added to its position, citing workflow automation strength and AI-driven software agent adoption, with 19% subscription revenue growth.