Teleperformance SE

TP has appointed Benoit Gabelle as Group Chief Financial Officer, effective immediately. Gabelle had served as Interim Group Chief Financial Officer since March 2026, when Jorge Amar was appointed Chief Executive Officer of TP. He joined TP as Group Deputy Chief Financial Officer in 2022, overseeing Financial Reporting and Consolidation, Corporate Accounting, Tax, and Finance Transformation, and supported management on the deployment of unified financial systems, the structuring and integration of Majorel, and more recently the refinancing of the Group and its efficiency program. Before joining TP, he spent 17 years in France and Hong Kong with KPMG and then EY, where he was a Partner specializing in international taxation and transfer pricing. In the role, Gabelle will focus on ensuring the Group's transformation delivers shareholder value, providing strategic and financial support to Operations, modernizing the finance function, and strengthening investor relations and optimizing Group financing, balance-sheet and liquidity. CEO Jorge Amar said Gabelle's confirmation is a well-deserved recognition of the strong leadership he has demonstrated at TP.

Teleperformance SE reported a like-for-like revenue decline of 1.7% in the first half of 2026, with sequential improvement from a 2.2% drop in the first quarter to a 1.2% decline in the second quarter. Core services revenue fell 1.3% on a like-for-like basis, though excluding the Trust and Safety vertical it grew 2.3%. EBITA margin held steady at 13.6%, supported by cost controls and AI efficiency programs, while net free cash flow before restructuring costs rose to 299 million euros. Restructuring costs reached 109 million euros in the half, and the full-year guidance was raised to between 120 million and 140 million euros. The company confirmed its full-year revenue guidance of 0% to 2% like-for-like growth and increased its efficiency savings target to 150 million to 170 million euros.

TP, formerly Teleperformance, is expanding its operations in Brownsville, Texas, with the opening of a second operations center and the creation of more than 300 new jobs. The new 30,229-square-foot facility is located seven blocks from the company's existing Brownsville site, which currently employs nearly 600 people. The expansion will support customer service, technical support, and sales roles, driven by growing client demand and the strong performance of the current workforce. CEO Scott Barli said the new site will help deliver AI-powered, human-orchestrated services for leading brands while creating meaningful employment in the Rio Grande Valley.

TP has been named a Leader in Everest Group's Healthcare CXM Intelligent Operations PEAK Matrix Assessment. The recognition highlights TP's AI-powered customer experience capabilities, healthcare expertise, and ability to deliver intelligent, outcome-driven operations at scale. Everest Group evaluated 24 providers, ranking TP among the top performers for high-value outcomes, broad end-to-end CX capabilities, and advanced AI-led operations. The assessment cited TP's broad payer and provider coverage, operational agility, global delivery scale, and healthcare-focused innovation. TP serves over 290 healthcare companies across more than 30 countries.

Singapore-based digital payments company dtcpay has partnered with digital business services company TP to scale customer experience operations across Asia-Pacific. Under the partnership, TP will provide 24/7 customer engagement support in English and Mandarin across digital and voice channels for dtcpay customers and merchants. TP will also apply its proprietary AI-powered customer experience platform and operational intelligence capabilities to support workflow management and service consistency. The two companies view the partnership as a long-term collaboration, with potential future expansion to include broader regional support, additional multilingual engagement, and operational scaling initiatives. dtcpay is licensed by the Monetary Authority of Singapore and holds an Electronic Money Institution licence in Luxembourg, along with licences and registrations in Hong Kong, Australia, the US, and Canada.